BOORN - Staff Performance & Acknowledgment

PRIVATE AND CONFIDENTIAL

Team Member Name

Email Address

Postion

How long have you worked at Boorn? (years/months)

Date of Review

Date of Next Review

Are team member contact details (including secondary employment if any) current?

YesNo

Updated Details

Supervisor/ Reviewers name and position

Team Member Self-Assessment - Questions - Information

Are you looking or have a secondary employment or Study? *

YesNoConsidering

I am fully aware of my rights and responsibilities under WorkSafe, NDIS, and the law. *

YesNo Not interest to comply

You have read and know about: Located on contact us page

NDIS code of conduct https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct BOORN code of conduct https://boorn.snapforms.com.au/form/boorn-team-member-code-of-conduct

Accountability & Responsibility

Tell me about a time you made a mistake at work. How did you handle it?

How do you ensure you meet deadlines and commitments?

If a team member was not following company policies, how would you address it?

Describe a situation where you had to take ownership of a difficult task. What was the outcome?

Accountability & Responsibility Quiz

If I’m running late to work, what should I do? *

Call my boss and inform them.Text because I don’t want to follow the rules.I’m late, so who cares—I’ll go home.

What should I do if I make a mistake at work? *

- Own up to it and find a solution.- Ignore it and hope no one notices.- Blame a co-worker to avoid consequences.

If a student says he wants to self-harm, what should you do? *

- Offer support and immediately report it to the appropriate authority.- Ignore it—kids say things all the time.- Tell the student not to talk about it and move on.

- If I see a hazard in the workplace, what should I do? *

- Walk over it—it's not my problem.- Attend to it immediately and report it if necessary.- Ignore it—someone else will deal with it.

You need to make a pizza, but the cheese is in date and has mold. What do you do? *

- Remove it, add it to wastage, and open a fresh bag.- It's still in date, so it should be fine to use.- Do nothing, tell no one, and avoid making the order.

Acting in the Best Interest of the Company & Team

How do you contribute to a positive team culture?

What steps do you take to ensure clear communication with colleagues and management?

How do you handle conflicts between team members?

Tell me about a time you went above and beyond to support a colleague or customer?

Teamwork & Acting in the Best Interest of the Company QUIZ

If I see a co-worker struggling, I should… *

- Offer to help or guide them.- Ignore them—it’s their responsibility.- Point out their mistakes to others.

How can I contribute to a positive workplace culture? *

- Communicate clearly and respectfully.- Complain about issues but never try to fix them.- Only look out for my own interests.

A colleague is consistently late and causing issues for the team. What is the best approach? *

- Speak to them directly and raise concerns respectfully.- Complain about them to others but say nothing to management.- Ignore the issue—it’s not your responsibility.

f I notice incorrect information in a client file, what should I do? *

- Correct it and inform a supervisor if necessary.- Leave it—it’s not my role to fix mistakes.- Change it without telling anyone.

A customer complains about poor service. How should I respond? *

- Listen to their concerns and find a solution.- Tell them to stop complaining—it’s not a big deal.- Ignore the complaint and move on.

Play Centre Café Accountability Quiz

A child in the play area looks upset and alone. What should you do? *

- Approach them, check if they need help, and notify their guardian if necessary.- Ignore them—they’ll figure it out themselves.- It’s not my problem; I just serve food.not applicable

If a customer complains their food was prepared incorrectly, what should you do?

- Listen, apologize, and offer to remake the order.- Argue that it was made correctly and refuse to fix it.- Ignore them—people complain all the time.

A child spills juice on the café floor. What’s the best action

- Clean it up immediately and place a wet floor sign.- Leave it—someone else will take care of it later.- Step around it—it’s not a big deal.

- The café runs out of a key ingredient for a menu item. What should you do?

- Inform the team and find an alternative solution.- Use something else without telling the customer.- Continue taking orders for it, hoping no one notices.

If a customer forgets to pay for an item, how do you handle it?

- Politely remind them and process the payment.- Let them have it for free.- Ignore it—one free item won’t matter.

What is the best way to keep the café area clean?

- Regularly wipe tables, clear plates, and follow the cleaning schedule.- Only clean when the manager tells you to.- Clean just before closing to save time.

- If the café is busy and a customer has been waiting too long, what should you do?

- Acknowledge the wait and keep them updated.- Avoid eye contact and hope they don’t complain.- Ignore them—everyone has to wait sometimes.

A customer asks for a food item their child is allergic to. How should you respond?

- Inform them of the allergy risk and suggest alternatives.- Serve them without mentioning allergens.- Tell them to figure it out themselves

- You notice another team member is struggling with multiple orders. What should you do?

- Offer to help if possible.- Walk away—they can handle it alone.- Hide until it slows down.

Why is teamwork important in the café and play centre?

- It creates a smooth, enjoyable experience for families and staff.- It doesn’t really matter—everyone has their own job.- Only managers need to worry about teamwork.

NDIS Audit-Related Questions (LEARN - GROW)

How do you ensure compliance with NDIS policies and procedures in your daily work?

What would you do if you noticed a participant was not receiving the appropriate level of care?

How do you document and report incidents or concerns related to participant safety?

Can you describe how you support participants in making their own choices while ensuring their safety?

NDIS Compliance & Ethical Decision-Making QUIZ

- If a participant isn’t receiving appropriate support, I should… *

- Report the concern to a supervisor or relevant authority.- Ignore it—it’s not my responsibility.- Tell the participant to figure it out themselves

- Why is documenting incidents or concerns important in NDIS? *

- To ensure transparency and participant safety.- Because paperwork is annoying but required.- Only if someone specifically asks for it

If an NDIS participant struggles to communicate their needs, what is the best approach? *

- Be patient, offer alternative communication methods, and seek assistance if needed.- Assume they don’t need anything and move on.- Ignore their frustration—it’s not your responsibility.

- If a participant asks you to perform a task outside your role, what should you do? *

- Politely explain that you must follow specific guidelines and refer them to appropriate support.- Do whatever they ask to avoid conflict.- Say no without offering any alternative solutions

During an NDIS audit, how should you handle missing documentation? *

- Report the missing documents and work with your team to rectify the issue.- Hide the missing documents to avoid scrutiny.- Do nothing and hope no one notices.

- If a client expresses dissatisfaction with their care plan, what should you do? *

- Listen, document their concerns, and escalate if necessary.- Tell them they have to deal with it—nothing can be changed.- Ignore the complaint—it’s not your responsibility.

Team Member Assessment

Consider:

-Your greatest strengths

- What have you accomplished, over and above the minimum requirements of your job description, in the period under review (consider the early part of the period as well as more recent events)?

- Have you any skills, aptitudes, or knowledge not fully utilised in your job? If so, what are they and how could they be used?

- Improvement opportunities

- Other suggetions or things to concider

Team Member Reflection- Review the Major Skills Required to Fulfil This Position’s Duties

Reviewers/ Employers Assessment of Team Members Performance

General Comments About the Team member’s Performance

Consider:

-their greatest strengths

- What they have accomplished, over and above the minimum requirements of their job description, in the period under review (consider the early part of the period as well as more recent events)?

- Improvement opportunities

Reviewers- Review the Major Skills Required to Fulfil This Position’s Duties

Collaboratively discussed SMART Goals

1. Goal Plan - Goals for Next Review Period Including Professional Development OpportunitiesGoal Action required Date for completion

2. Goal Plan - Goals for Next Review Period Including Professional Development OpportunitiesGoal Action required Date for completion

3. Goal Plan - Goals for Next Review Period Including Professional Development OpportunitiesGoal Action required Date for completion

Additional Information About the Goal Plan or Goals for Next Review Period

Team Member's Signature

Draw signature|Type signatureClear

Supervisor/ Reviewer Signature

Draw signature|Type signatureClear

Employer only notes: Maybe shared with both employee and employer.

Save and Complete Later